Your selections:
Customer engagement and sharing behaviors: Toward a contingent curvilinear perspective
- Taylor, Alex, Carlson, Jamie, Liao, Yi-Chuan, Rahman, Mohammad M.
Return on Investment of Complaint Management: A Review and Research Agenda
- Carlson, Jamie, Sourdin, Tania, Armstrong, Christine, Watts, Martin, Carlyle, Tanya
- Sepehr, Sorush, Carlson, Jamie, Rosenberger III, Philip, Pandit, Ameet
- Voola, Ranjit, Bandyopadhyay, Chinmoy, Voola, Archana, Ray, Subhasis, Carlson, Jamie
eHealth Services and SDG3: Increasing the Capacity of Care
- Wyllie, Jessica, Carlson, Jamie, Heinsch, Milena, Kay-Lambkin, Frances, McCoy, Alicia
Measuring Tourist Festival Experience: Development and Validation of the PHF-TX Model
- Olivier, Lizette, Carlson, Jamie, Rahman, Syed Mahmudur, Rosenberger III, Philip J.
- Taylor, Alex, Carlson, Jamie
Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact
- Rahman, Syed Mahmudur, Carlson, Jamie, Gudergan, Siegfried P., Wetzels, Martin, Grewal, Dhruv
SafeCX: a framework for safe customer experience in omnichannel retailing
- Rahman, Syed Mahmudur, Carlson, Jamie, Chowdhury, Noman H.
Advancing food well-being in poverty through intersectionality
- Ashik, Farhan, Voola, Archana, Voola, Ranjit, Carlson, Jamie, Wyllie, Jessica
Engaging Gen Y customers in online brand communities: a cross-national assessment
- Carlson, Jamie, Rahman, Syed Mahmudur, Rahman, Mohammad M., Wyllie, Jessica, Voola, Ranjit
Measuring Effective Complaint Handling by Government
- Sourdin, Tania, Carlson, Jamie, Watts, Martin, Armstrong, Christine, Carlyle, Tanya, McGeoch, David
- Dwivedi, Yogesh K., Ismagilova, Elvira, Hughes, D. Laurie, Carlson, Jamie, Filieri, Raffaele, Jacobson, Jenna, Jain, Varsha, Karjaluoto, Heikki, Kefi, Hajer, Krishen, Anjala S., Kumar, Vikram, Rahman, Mohammad M., Raman, Ramakrishnan, Rauschnabel, Philipp A., Rowley, Jennifer, Salo, Jari, Tran, Gina A., Wang, Yichuan
Theories Informing eHealth Implementation: Systematic Review and Typology Classification
- Heinsch, Milena, Wyllie, Jessica, Carlson, Jamie, Wells, Hannah, Tickner, Campbell, Kay-Lambkin, Francis
Clustering consumers and cluster-specific behavioural models
- De Vries, Natalie J., Carlson, Jamie, Moscato, Pablo
Customer engagement with brands in social media platforms Configurations, equifinality and sharing
- Carlson, Jamie, Gudergan, Siegfried P., Gelhard, Carsten, Rahman, Mohammad Mahfuzur
- Carlson, Jamie, Wyllie, Jessica, Rahman, Mohammad M., Voola, Ranjit
- Carlson, Jamie, Rahman, Mohammad M., Taylor, Alexander, Voola, Ranjit
Customer engagement behaviours in social media: capturing innovation opportunities
- Carlson, Jamie, Rahman, Mohammad, Voola, Ranjit, De Vries, Natalie
Examining the antecedents and consequences of customer perceived value of periodic hallmark events
- Olivier, Lizette, Carlson, Jamie
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